Sprint Update for Moment

[shcole]

Has anyone actually gotten the update for the moment from sprint? I have twice now gone to a repair center to try and get it, and they insist that there is no such update and I am crazy. They think I am trying to update OS version to 2, when I till them (and even show them the print out of the web page) they say that is not from sprint's website ans I should stop bothering them!!!!
Is this update worth pursuing? does it do anything significant or should I just give up? Please advise...

[imtravis]

I'm still waiting for mine to get it as well. They know it's there, but still haven't recieved it yet, and have no idea when.. I'm tempted to d/l it myself, and take it to them.. or flash the phone myself.

[brichter21]

Got mine done on Monday. Works beautifully. I restored all my stuff with Sprite and that was a mistake and I ended up resetting to factory default again. Then I installed the programs one by one and I have no problems anymore.
Even handsfree calling with bluetooth works now

[gbhil]

Call CS. Explain the situation, be sure to give the store location and name of whoever you talked to. Calmly and politely explain that they need to get this critical update on your phone, or start processing a refund and reset your upgrade. Get the CS agents name, and get an appointment time at a store. Be sure to have the cs agent note your account. If there's a problem at the store when you go in, be calm and ask for the manager. If the manager can not help you, have him/her call cs while you're at the store.

Sprint is aggressively trying to fight the old stigma of bad service that's plagued them for years, and things like this won't help. Tools like the employees at the store that told you to stop bugging them need to hit the unemployment line IMO. Even if they can't help they need to learn a bit about customer satisfaction, and find the name of someone who can.

[ccw1134]

I got mine done last Saturday without incident. It went very smoothly. Make sure that you are going to an actual Sprint Store with a repair center and not some franchise. Go to Sprint's website and use their store locater to find an authorized store. I was in and out in less than a half hour and that was on the second day that the update was available.

[VDub2174]

I'm gonna call my local Sprint Store (that has a repair center) to see when I can go in and get the update.

[shcole]

Thanks for the input. I did call CS, they confirmed the store I went to should have been able to help, but then said, sorry they didn't, I can't do anything until they are aware...oh well, sounds like the update IS worthwhile, and I do like the phone, so I shall wait patiently for them to get it together I guess.

[prncssmelissa]

Got mine on Monday - would've done it Saturday but the store was way too busy and I hadn't backed up my info. Went smooth, no problems. Hope you're able to get yours soon!

[robbies7897]

Just called my local store (Keith St. Cleveland, TN). They said they have and are able to do the update, but since I don't have the phone yet I haven't had a chance to stop by lol.

[smccloud]

I'm waiting for Sprint to make it avalabe for download. I don't want to drive 30 miles just to end up having issues doing the update.....